February 2025
Meet your 2025 NAAR Equity, Diversity, & Inclusion Committee: Why we need EDI
Northern Arizona Association of REALTORS® (NAAR) Equity, Diversity, and Inclusion Committee exists to foster a culture of belonging, respect, and fairness within our association and the broader community of Northern Arizona. We are committed to advocating for fair housing, promoting diversity among real estate professionals, and connecting our community to essential resources. Through education, collaboration, and advocacy, we strive to empower members to embrace equitable practices, amplify underrepresented voices, and promote the value of working with a REALTOR®.
The NAR Code of Ethics mandates fair treatment for all clients and peers, regardless of race, religion, disability, or other protected characteristics.
Embracing equity, diversity, and inclusion combats housing discrimination and ensures equal access to homeownership.
Inclusive practices build trust and create a welcoming environment.
By valuing and representing diverse cultural, social, and economic backgrounds, REALTORS® strengthen client relationships and foster community growth.
THANK YOU to this year's committee members for their 2025 commitment:
Arin Wheeler, Committee Co-Chair
Ventrice McMaster, Committee Co-Chair
Brenden Sands
Cody Bauer
Jessi Gray
Keith Cohen
If you are interested in joining this committee, please visit nazrealtor.com/fair-housing or click the button below to learn more. Email naarflag@nazrealtor.com to get involved.
Empowering Equity: NAAR's EDI Committee Scholarship for Aspiring Agents is Back!
Each year, NAAR provides (2) Real Estate Salesperson Licensing Scholarships up to $1500. The scholarships will be awarded by NAAR’s Equity, Diversity, and Inclusion Committee upon verification of all eligibility requirements.
This scholarship is designed to promote diversity within the REALTOR® membership with special consideration being made for applicants that otherwise might not be able to obtain the support they need to make a significant career change or pursue full-time education opportunities.
Help us spread the word by sharing the scholarship form below. Applicants can apply online at nazrealtor.com/fair-housing.
Fairhaven 2.0: Essential Fair Housing Education
Fairhaven 2.0's immersive online simulation puts NAR members in the shoes of a client experiencing discrimination as they try to buy a home. Through realistic scenarios, practical insights, and historical context, you’ll explore key topics like steering, bias, disability accommodations, and standing up for clients facing discrimination.
This free, online resource for NAR members meets the NAR Fair Housing Training Requirement and offers a wealth of new features, including historical insights, realistic scenarios, compelling stories, award-winning videos, interactive elements, and actionable takeaways to apply to your real estate business.
Great NAAR Representation at the Arizona REALTORS® Professional Standards Training!
A big thank you to Deidre Craig, David Stephens, Norma Dotson, Jessica Garard, Dusty Rhoton, and Kimberlie Geile-Gonzalez for your time and dedication! Your commitment to advancing your knowledge and upholding the high standards of our industry is truly appreciated.
Membership Luncheon Recap
Thank you to our February Membership Luncheon speakers for sharing valuable insights on topics impacting Northern Arizona.
Paul Oltrogge, Wildland Fire Battalion Chief of the Flagstaff Fire Department, discussed fire-dependent ecosystems and best practices for living with fire in and around Flagstaff. Click HERE to view Paul’s presentation.
Aaron Greene, General Counsel for the Arizona Association of REALTORS®, provided a legal update. While his presentation was not recorded or distributed, we encourage you to attend future luncheons for firsthand access to expert knowledge.
Membership Luncheons are free to attend — register for upcoming events through the links on our Calendar or by clicking the button below.
MLS Rules on Lockboxes and Supra eKey
14. LOCKBOXES
14.1 Eligibility for Lockbox Privileges.
MLS Participants and Subscribers are eligible for lockbox privileges if they otherwise qualify under this section. Clerical users are not eligible for lockbox privileges. MLS Participants and Subscribers shall be eligible to hold a lockbox key provided
a. The Subscriber key holder signs a NAAR Key and Lockbox User Agreement.
b. The Participant to which the key holder is licensed also signs the Key and Lockbox User Agreement.
c. The key holder continues to comply with the terms of the NAAR Key and Lock-box User Agreement and all MLS rules relating to lockbox keys.
d. The key holder and Participant to whom the key holder is licensed remain eligible for MLS services.
14.2 Key Use and Service
Keys may only be used for the purpose of facilitating the sale or lease of a listed property.
14.2.1 Use of Lockbox Contents.
Participants and Subscribers shall at all times follow the showing instructions published in the MLS. Participants and Subscribers shall not remove contents of the lockbox for purpose other than showing the home and shall promptly return the contents to the lockbox upon exiting the property.
a. Listing Broker’s Permission. No Participant or Subscriber may enter a property with or without a lockbox without the listing broker’s permission. The listing broker may grant such permission by specifying permission to use the lockbox through the MLS. Appraiser Participants and/or Affiliate Participants or Subscribers are ex-pressly prohibited from using lockbox keys to enter a property without either the owner’s or listing broker’s permission.
b. Participants and Subscribers shall at all times follow the showing instructions published in the MLS.
For violation of this section, see Appendix A, Citable Infractions, 5.1.5, Failure to Follow Showing Instructions.
c. Participants and Subscribers shall not remove contents of the lockbox for purposes other than showing the home and shall promptly return the contents to the lock-box upon exiting the property.
d. Participants and Subscribers shall always keep lockbox contents in their possession after removal from the lockbox. The lockbox and/or contents shall not be removed from the property site without prior consent from the listing agent.
14.2.2 Lockbox Type Requirements.
NAAR MLS only supports and services the SUPRA Lockbox system.
14.2.3 Key Use and Service.
Keys may not be used under any circumstances by anyone other than the key holder, including, but not limited to, lending, borrowing, or sharing keys with others. The AOR is not obligated to provide service on keys or lock boxes to individuals who are not the registered lessee or owner of the component.
For violation of this section, see Appendix A, Citable Infractions, 5.1.2, Use of Lockbox Key by Someone Other than Registered Keyholder.
14.2.4 Accountability.
Key holders must account for lockboxes at the time of any inventory conducted by the AOR or at any time requested by the AOR. Key holders who cease to participate or sub-scribe to the MLS shall return all lockboxes or transfer to active NAAR MLS member, in their possession. Failure to return or transfer lockboxes will subject the key holder and/or the key holder’s Participant to fines and penalties and to being responsible for all costs incurred by the AOR to secure the lockboxes.
14.3 Deemed Unaccountable.
Keys shall be deemed unaccounted for if a key holder refuses or is unable to demonstrate that the key is within the key holder’s physical control.
14.4 Written Authority.
Participants and Subscribers shall not place a lockbox on a property without written authority from the seller and occupant if other than the seller. Inclusions in MLS compilations can-not be required as a condition of placing lockboxes on listed property.
For violation of this section, see Appendix A, Citable Infractions, 5.1.3, Placement of Lockbox without Written Authority of Seller.
14.5 Removal of Lockbox.
Upon sale of the property or expiration or cancellation of a listing, the lockbox must be re-moved within seven days. Failure to remove the lockbox can result in fines as well as loss of the lockbox due to being removed in a manner that will render it permanently inoperable.
For violation of this section, see Appendix A, Citable Infractions, 5.1.4, Failure to Remove Lockbox after Close of Escrow.
14.6 Rules Violations.
Failure to abide by rules relating to lockboxes as set forth in this section or failure to abide by the Key and Lockbox User Agreement (Appendix B) may result in discipline as provided in sections 15 and 16 of these rules, in addition to loss of or restriction on all lockbox and key privileges.
14.7 Right to Limit Access.
The AOR reserves the right to refuse to issue a key or limit access to lockboxes if, in its sole dis-cretion, it determines the security of the system would be compromised by issuing such keys or grant-ing access to lockboxes.
Fines
5.1.1 Use of Lockbox Key by Someone Other than Registered Keyholder (Sec. 14.3) FINE LEVEL D ($1000)
5.1.2 Placement of Lockbox without Written Authority of Seller (Sec. 14.6) FINE LEVEL D ($500 first offense)
5.1.3 Failure to Remove Lockbox after Close of Escrow (Sec. 14.7) FINE LEVEL B ($150 first offense)
Reminder for Unlicensed Assistants
Clerical Users: Clerical Users are individuals (whether licensed or unlicensed) under the direct supervision of an MLS Participant or Subscriber that perform only administrative and clerical tasks that do not require a real estate license or an Appraiser’s certificate or license.
Clerical Users may join the MLS through their employing Participant or Subscriber. The Participant is responsible for the conduct of the Clerical User. Clerical Users must be linked in the system to at least one Participant. They may also be linked to a particular Subscriber. Each Participant and Subscriber must provide the MLS with a list of all Clerical Users employed by or affiliated as independent contractors with the Participant or Subscriber and will immediately notify the MLS of any changes, additions, or deletions from the list. Clerical Users are subject to the following requirements:
a. Clerical Users are given a unique passcode
b. Clerical Users must have any fees paid in full
c. Participant or Subscriber linked to the Clerical User may be fined, disciplined or terminated for Clerical User’s misconduct; and
d. Clerical Users must sign a written agreement to abide by the rules and regulations of the MLS
Know and Understand your Fiduciary Duties!
ALL OFFERS: Verbal, Letter of Intent, Written on a napkin, or any other delivery must be presented to a seller by their representation. The licensee does not have the ability to withhold an offer without the written consent of a seller. A.A.C. R4-28-1101(A) "A licensee owes a FIDUCIARY DUTY to the client...." TRANSPARENCY BETWEEN A LICENSEE AND THEIR CLIENT IS REQUIRED IN REAL ESTATE TRANSACTIONS!!
FOREWARN Offers a New Community Hub
FOREWARN was built around agent safety and identity verification as a multi-dimensional tool. Visit their website for a quick guide, easy steps to set up your account, and tools for how to get the most out of your app. Don't forget to watch the product video to see how FOREWARN can help protect you and your business and sign up for live training!
Upcoming Events
Register for local NAAR events directly on our website using the button below. If you’re interested in volunteering with NAAR next month, contact Community Outreach Committee Chair, Hunter Hicks at hunterhicks418@gmail.com for more information.
3/11 – Amplify Your Real Estate Marketing with MyHome Prompts (Lunch ‘n Learn)
3/19 – Flagstaff Family Food Center (Community Outreach)
3/27 - Be Transparent: Arizona Real Estate Disclosure (Continuing Education)
3/27 - Legal Jeopardy: Did You Know... (Continuing Education)
MLS Complaint Summary
January 23 - February 21
Click here for ADRE Disciplinary Actions
MLS Rules and Regulations Reminder
Attention Agents: As a reminder, you are REQUIRED to provide the CBS code to our Affiliate Supra Keyholder members upon request.
To find the CBS code using the Supra eKEY app:
1. Open the app
2. Select My Keyboxes
3. Choose the keybox you want the code for
4. Select Program Keybox
5. The CBS code will be under Keybox Settings: Require CBS Code
Supra eKey MLS Rule:
14.2.3 Keys may not be used under any circumstances by anyone other than the keyholder, including, but not limited to, lending, borrowing, or sharing keys with others.
Fine for violation of this rule: $1000 for the first offense.
Note: Violation fines collected by NAAR are used to fund community support activities. NAAR does not benefit from MLS fines and would like to see the number of fines reduced!
Please take a moment to review the NAAR MLS Rules and Regulations and the NAAR MLS Penalty Policy.
